Try our Auto Configuration app to set up your new Apple or Mac Mail account ⇒ here

Alternatively, follow this tutorial to manually set up your mail account:

This guide takes you step-by-step through the process of setting up a new email account on your iPhone or iPad.

If the Mail account is already set up, but giving errors – then refer to our  Troubleshooting guide.

Replace example.com with your domain name

Add Mail Account

    1. Select the settings icon on your home screen
    2. Select Passwords & Accounts
    3. Select Add Account
    4. Select Other from the menu
    5. Select Add Mail Account

Enter your account information

Enter your Name, Email & Password > Next

    • Forgotten passwords can be reset by contacting us

Configure Incoming and Outgoing Servers

    1. Select IMAP (default) or POP according to your needs (See POP vs IMAP)
    2. Scroll down to Incoming Mail Server and enter all the relevant details, then do the same for Outgoing Mail Server, as in the screen below and then select Next.
      • Host Name:
        • Incoming mail server: mail.yourdomain.co.za | IMAP Port: 993 (SSL) | POP3 Port: 993 (SSL) *
        • Outgoing mail server: smtp.yourdomain.co.za | Port 465 (SSL)*
        • Ensure that User Name is the full email address.
      • User Name & Password are the same for both Incoming & Outgoing servers

Click Save

* Note: In isolated cases mail.yourdomain.co.za (e.g. mail.example.com) and smtp.yourdomain.co.za won’t work. In these cases you will need to use the server name address for your hosting. This can be one of the following dedi614.jnb3.host-h.net or dedi1787.jnb1.host-h.net (if you are not sure which one to use you are welcome to contact us for assistance).

You have completed your account setup.

Congratulations! You have now successfully configured your email account on your iPhone.